Conversational Intelligence: How Great Leaders Build Trust & Get Extraordinary Results
| Author | : | |
| Rating | : | 4.74 (791 Votes) |
| Asin | : | B00I15B6NQ |
| Format Type | : | |
| Number of Pages | : | 295 Pages |
| Publish Date | : | 2016-12-21 |
| Language | : | English |
DESCRIPTION:
PLEASE NOTE: When you purchase this title, the accompanying reference material will be available in your My Library section along with the audio.. The key to success in life and business is to become a master at Conversational Intelligence. Author Judith Glaser presents a framework for knowing what kind of conversations trigger the lower, more primitive brain; and what activates higher-level intelligences such as trust, integrity, empathy, and good judgment. It's not about how smart you are, but how open you are to learn new and effective powerful conversational rituals that prime the brain for trust, partnership, and mutual success. Conversational Intelligence
Could have been written shorter To be fair, this book puts together excellent frameworks for setting up productive co-creating conversations in a structured way. The 3 levels of conversation, the dashboards, the 5 brains, the TRUST model, the FORCES model, etc., are all useful framing of some commonsensical but powerful body of knowledges that work towards building great conversations and trust. Judith provides some great examples and cases of conversations for each model that she has worked with actual clients that illustrates the concepts. But I give a three stars because the book is too lengthy, with multiple repetition of the same points wri. offensive comment from a colleague or superior. Consider how much nerve energy is expended thinking Ian Mann Consultant and author, Judith Glaser, has been studying how people converse with each other for most of her adult life. This book “Conversational Intelligence,” is the culmination of her thinking on the subject and provides a practical and insightful perspective.“Conversational Intelligence is what separates those who are successful from those who are not— in business, in relationships, and even in marriages.” By the time you have worked through this accessible book, you will understand why she is not exaggerating.We think of a conversation as simply talking, sharing information, tell. Mis-named? The principles espoused are terrific mind sets for leaders and groups, yet are simply common sense for relationship building. The primary message is to put the relationship first, and through enhanced trust all obstacles (essentially fear) melt away. However, I was looking for more practical supports for linguistic change, and I didn't find it. Leaders most in need of trust building exercises are those who have never experienced what these conversations sound like, and unfortunately they will not learn it here. They will be reminded of the principle of sharing and discovering, (relationship building), but only one