An Epidemic of Empathy in Healthcare: How to Deliver Compassionate, Connected Patient Care That Creates a Competitive Advantage (Business Books)
| Author | : | |
| Rating | : | 4.85 (753 Votes) |
| Asin | : | 1259583015 |
| Format Type | : | paperback |
| Number of Pages | : | 224 Pages |
| Publish Date | : | 2015-10-12 |
| Language | : | English |
DESCRIPTION:
joe said While empathy and coordination of care are an absolute must. While empathy and coordination of care are an absolute must, I believe Dr Lee's views are a bit biased to his industry and not totally in touch with some of the realities of medicine. Just an opinion. spsanders said Nailed It. Dr. Lee completely captured the essence of what is failing in American healthcare. The regulators, accountants and others are driving an agenda that is far removed from what healthcare professionals were trained to provide. His book should be required reading in all medical schools and MBA programs.. "Five Stars" according to CLH. A must-read for those who provide health care. Straight to the heart of health care.
A must-read for healthcare leaders struggling to differentiate their organizations in today’s increasingly competitive healthcare market.”James Merlino, MD, author of Service Fanatics: How to Build Superior Patient Experience the Cleveland Clinic Way. Lee, MD, PhD, MBA, CEO of the University of Utah Healthcare and Dean of the University of Utah School of Medicine“Tom Lee lays out the strategic and historical imperative for making empathic care the norm, not the exception, as only a thought leader and superb physician could. Dudley, MD, Chief Medical Officer of Brigham and Women’s Physicians Organization and Vice President of Care Redesign at Brigham and Women’s HealthCare“An Epidemic of Empathy in Healthcare synthesizes the relevant and innovative thought leadership at the heart of patient-cente
Lee shows that world-class medical treatment and compassionate care are not mutually exclusive. It provides business advantages to organizations that strive to reduce human suffering effectively, reliably, and efficiently. Lee explains how to develop a culture that treats the patient, not the malady, and he provides step-by-step guidance for unleashing an “epidemic of empathy” by: Developing a shared understanding of the overarching goalmeeting patients’ needs and reducing their sufferingMaking empathic care a social norm rather than the focus of economic incentivesPinpointing and addressing the most significant