The Toyota Way to Service Excellence: Lean Transformation in Service Organizations (Business Books)
| Author | : | |
| Rating | : | 4.52 (947 Votes) |
| Asin | : | B01H640KF2 |
| Format Type | : | |
| Number of Pages | : | 163 Pages |
| Publish Date | : | 2017-12-24 |
| Language | : | English |
DESCRIPTION:
"Lean works in the service industry!" according to Erik_Hansen. With this book Jeff and Karyn proofs that Lean does work in the service organizations! Moreover you get introduced to an array of tools and Lean concepts - and how they work in the service organizations. You even get introduced to ALean works in the service industry! With this book Jeff and Karyn proofs that Lean does work in the service organizations! Moreover you get introduced to an array of tools and Lean concepts - and how they work in the service organizations. You even get introduced to A3 and Kata thinking - really a wealth of great knowledge and inspiration!A must read for anyone in service!. and Kata thinking - really a wealth of great knowledge and inspiration!A must read for anyone in service!. Everyone that is desiring to create a Robust Management System Skip Steward Everyone that is desiring to create a Robust Management System should read this book, then read it again, and start experimenting your way forward!. "Jeffrey returns to basics" according to Oleg Zupnik. Good condenced summary of Continuous Improvement concept (vs mechanistic way of thinking ) for ordinary Lean consulting :).Thank you, Jeffrey,You are master of generalizations!
Whether you are an executive, manager, consultant, or frontline worker who deals with customers every day, you’ll learn how take advantage of all Lean has to offer.With this book as your guide, you’ll gain a clear understanding of Lean and discover the principles, practices and tools needed to develop people and processes that surprise and delight each of your customers. The world’s bestselling Lean expert shows service-based organizations how to go Lean, gain value, and get results—The Toyota Way.A must-read for service professionals of every level, this essential book takes the proven Lean principles of the bestselling Toyota Way series and applies them directly to the industries where quality of service is crucial for success. These ground-tested techniques are designed to help you make continuous improvements in your services, streamline your operations, and add ever-increasing value to your customers. Fascinating case studies of Lean-driven success in a range of service industries, including healthcare, insurance, financial services, and telecommunications, illustrate that Lean principles and practices work as well in services as they do in manufacturing.Drawn from original research and real-world examples, The Toyota Way to Service Excellence will help you make the leap to Lean.. Jeff Liker and Karyn Ross show you how to develop Lean practices throughout your organization using the famous 4P mod
It is that well written and contains all the right concepts, information, and examples.". "The book successfully extends the concepts and principles of the Toyota Way to service operations. From a sales perspective, examiners expect it to become the next "lean book" on the most wanted list