Quality Is Free: The Art of Making Quality Certain
| Author | : | |
| Rating | : | 4.66 (948 Votes) |
| Asin | : | 0451625854 |
| Format Type | : | paperback |
| Number of Pages | : | 270 Pages |
| Publish Date | : | 2016-02-18 |
| Language | : | English |
DESCRIPTION:
An important book. It should open your eyes. Phil Crosby was a manager at ITT when he conceived the "zero defect" concept. Later its true meaning was lost and the phrase became a meaningless slogan. He realized that managment was usally passing the buck on quality, and blaming poor quality on blue colla. "Quality book on Quality" according to Denny's Plant Based Journey. As a quality professional, this is my favorite of Crosby's book. I have used it often and read from it repeatedly. Good stuff. "Why reinvent the wheel?" according to Bill. Crosby writes from detail and soul. As he describes in his intro, he sees work from the perspective of the person who will eventually have to do the job.In todays lingo of "engaging employees" and "check list change programs", Crosby's grass roots definition
Whether you manage a large plant or run your own small business, applying this simple principle of quality control will boost your profits and your career. Do things right in the first place, and you won't have to pay to fix them or do them over. "Quality Is Free" sets forth easy-to-implement programs, using actual case histories to demonstrate just how well quality control works, and providing important tools for success.