Service Fanatics: How to Build Superior Patient Experience the Cleveland Clinic Way
| Author | : | |
| Rating | : | 4.31 (501 Votes) |
| Asin | : | B00REXORWI |
| Format Type | : | |
| Number of Pages | : | 100 Pages |
| Publish Date | : | 2013-10-04 |
| Language | : | English |
DESCRIPTION:
Stamp said Merlino offers great insights into one of the world's leading health care. Dr. Merlino offers great insights into one of the world's leading health care organization's trials and triumphs in transforming its culture to one that is truly patient-centric. His candor in acknowledging and discussing the threats of intimidation and bullying that are . Five Stars I really liked the stories and the approach.. Five Stars Happy with this transaction and this book.
The proven model for driving positive organizational changeCleveland Clinic has long been recognized for driving some of the best clinical outcomes in the nation, but it was not always a leader in patient experience. Featuring customer service case studies, as well as invaluable insight from C-level executives at top corporations in various industries, Service Fanatics provides actionable lessons for any manager and business leader beyond healthcare.. Within 10 years, however, it had climbed to among the highest and has emerged as the thought leader in the space. How did Cleveland Clinic turn itself around so effectively and so quickly? More important, how can you do the same with your organization? In gripping, visceral, on-the ground fashion, Service Fanatics reveals the strategies and tactics the Clinic applied to become one of today's leading patient-experience healthcare organizations - methods that seamlessly translate to any business seeking to improve its customer experience. This strategic guide covers: How the Clinic's leaders redefined the concept of pat