Hug Your Customers: The Proven Way to Personalize Sales and Achieve Astounding Results
| Author | : | |
| Rating | : | 4.99 (789 Votes) |
| Asin | : | 1401300340 |
| Format Type | : | paperback |
| Number of Pages | : | 304 Pages |
| Publish Date | : | 2017-09-08 |
| Language | : | English |
DESCRIPTION:
Revised and updated for the first time since original publication!Here is the 200,000-copy staple, praised by Warren Buffett as "a gem I wish everyone at Berkshire would follow Jack Mitchell's advice--we would own the world." If you want to put your arms around your business and bottom line, you'll want all the updated information and practices found in the landmark business bestseller, Hug Your Customers. Hug Your Customers shares the hands-on practical philosophy that has allowed Mitchell and his Family of Stores to thrive and excel in today's challenging retail marketplace. It's that simple says Jack Mitchell. Filled with accessible advice, personal case studies and tips any businessperson can use, Hug Your Customers is an energizing blueprint for customer and employee retention, increased per capita spending, and groundbreaking success.. The only way to stay in business is to have customers; the only way to increase your profit is to attract more customer visits by providing exceptional customer service
Pamela Grow said An inspiring read for the nonprofit sector as well!. I adored Hug Your Customers: The Proven Way to Personalize Sales and Achieve Astounding Results by Jack Mitchell. The fact is, I can’t remember the last time I got so excited about the potential applications for my industry - nonprofit fundraising.Mitchell. "Editions are off." according to WorldTravelr. The image of this book shows the 2015 edition which is the revised edition. The book is also listed as 'Revised for the first time'. Yet the title lists the publication date of 200Editions are off. The image of this book shows the 2015 edition which is the revised edition. The book is also listed as 'Revised for the first time'. Yet the title lists the publication date of 2003, which is a reprinted, not revised edition. Completely different cover on the 20. , which is a reprinted, not revised edition. Completely different cover on the 20. Kelsey K said Was almost creepy how many times this guy uses the. Was almost creepy how many times this guy uses the word "hug" in this book. All it goes over is stories about how to go over the top with customer service. Nothing new here
. Jack Mitchell is the Chairman of Mitchells Family of Stores (Mitchells, Richards, Marshs, and two Wilkes Bashford stores), five of the most successful clothing stores in the business. He and his wife, Linda, live in Wilton, Connecticut, where they raised four sons
It means serving coffee and bagels in the store and giving away hot dogs in the parking lot on summer Saturdays. Hugging your customers, he says, has nothing to do with being touchy-feely around them and everything to do with offering them over-the-top service. Mitchell, whose father started the business, shares the secret of his success in this unoriginal but cheerful guide to keeping customers happy. These two independent clothing stores are some of the most successful in the business and outfit CEOs from Chase, GE, IBM, Merrill Lynch and Pepsi. Some might view this as fawning, but for Mitchell, it's the best way to keep customers coming back. . Copyright 2003 Reed Business Information, Inc. But those who work with customers daily have much to gain from this chipper, inspiring handbook. From Publishers Weekly If you work at a Fortune 500 company and live in southern Connecticut or New York's Westchester County (two of Manhatta